DIGITAL ESCAPE MARKETPLACE

1. QUALITY & PRODUCTION STANDARDS

Manufacturers must:

• Produce items exactly as specified.
• Match approved designs, colors, and materials.
• Deliver clean, professional finishes.
• Avoid defects, misprints, or substitutions.

2. TIMELINES & RELIABILITY

• Only accept jobs within your production capacity.
• Meet agreed timelines consistently.
• Communicate early if issues arise.

Repeated delays may affect your ratings or listing status.

3. SAMPLE & QUALITY CHECK

• Provide production samples (images or files) when required.
• Wait for vendor approval before marking production complete.
• Cooperate with DEA quality checks when requested.

4. PACKAGING & DISPATCH

• Package items securely and professionally.
• Be ready for dispatch pickup when notified.
• Missed pickups or delays are not acceptable.

5. COMMUNICATION STANDARDS

• Respond to vendor messages promptly.
• Keep all communication within the platform.
• No external payment requests.

6. PROHIBITED PRODUCTION

Manufacturers may NOT produce:

• Food or consumables
• Counterfeit or unauthorized replicas
• Illegal or restricted products

7. FACILITY & OPERATIONS

• Maintain a clean, safe production environment.
• Store materials properly.
• Ensure consistent output quality.

8. ENFORCEMENT

Manufacturers who fail to meet standards may face:

• Temporary suspension
• Reduced visibility
• Removal from the Marketplace